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Win the chargebacks your processor abandons.

Most processors stop fighting at pre-arbitration. DisputeProof keeps going through arbitration with AI-built evidence and submission-ready response packets.

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Chargeback lifecycle

Filed

Representment

Pre-Arbitration

Most processors stop

Arbitration

DisputeProof continues

Verdict

Your processor files the response. Then they walk away.

A chargeback moves through five phases. Most processors only represent you for the first two. After that, you are on your own, no matter how strong your evidence is.

Phase 01

Filed

Cardholder disputes the charge with their issuer.

Phase 02

Representment

Merchant submits first response with evidence.

Stripe ends

Phase 03

Pre-Arbitration

Issuer rejects the response. Case escalates.

Phase 04

Arbitration

Card-network panel issues a binding decision.

Phase 05

Verdict

Final outcome. The money moves, or it does not.

Most processors cover this

Your defense doesn’t stop here

With your current processor

Self-serve evidence upload form, no guidance on what wins.
You write the rebuttal yourself or hire someone.
No human reviewing your case.
Representation ends at pre-arbitration.
Lose pre-arb and the chargeback is final.

With DisputeProof

Reason-code-aligned evidence with rationale on every doc.
AI-drafted rebuttal, factual and grounded in your evidence.
Guided support on every complex case.
Representation continues through arbitration.
You have a real shot at every phase.

Three things DisputeProof does for every case.

Evidence that wins

For each reason code we recommend the exact documents that win, with rationale on every piece.

Visa VCR, Mastercard, Amex, and Discover reason codes

Per-document rationale based on the dispute category

Pre-submission audit before anything goes to the network

Objective rebuttals

AI drafts a neutral, factual narrative grounded in your evidence. You edit, version, ship.

Submission-ready packet

One-click response packet plus a combined evidence PDF, bookmarked and paginated.

The workflow

From dispute notice to uploadable packet in six steps.

Overview

Reason code, amount, respond-by date, ARN, linked transaction.

Details

Reason-code-specific intake that feeds the evidence engine.

Evidence

Upload, link to recommendations, run the pre-submission audit.

Outreach

Optional customer email. Often the fastest path to a reversal.

Rebuttal

Factual draft with full version history. Edit and regenerate.

Package

Response packet plus combined evidence PDF. Upload and move on.

The output is two PDFs. Upload and move on.

A clean response packet with the rebuttal and document index, plus a combined evidence PDF with every supporting document ordered, bookmarked, and paginated.

Response PacketCase #3281

Ready

01Rebuttal Narrative.pdf124 KB

02Transaction Receipt.pdf38 KB

03Shipping Confirmation.pdf52 KB

04Customer Signed Agreement.pdf218 KB

05Email Communication Log.pdf94 KB

Download packet

Evidence PDF

Multi-file uploads

Up to 50 documents, re-orderable.

Inline preview